F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We ship our products with Postnord standard package delivery. 

How Long Will It Take To Get My Package?

Normal delivery time, when the package is sent, is 2-3 business days within the country. 

Do You Ship Internationally?

We do ship outside of the EU for a total shipping cost of about 55 euro.  

What Shipping Methods Are Available?
  • Shipping via Postnord within Sweden: 15€
  • Shipping via Postnord within the EU: 40€
  • Shipping via Postnord outside the EU: 55€

Payment Information

What Payment Methods Are Accepted?

We accept major credit cards through PayPal.

We also accept payment in Bitcoin through BitPay. 

Is Buying On-Line Safe?

Both PayPal and BitPay are very serious about their security and level of professional service. You can feel safe paying through them. 

Orders and Returns

Who should I to contact if I have any queries?

Feel free to contact us with any questions you might have. You will find our contact information here: http://roxproductions.se/contact/

How Can I Cancel Or Change My Order?

According to Swedish law you have 14 days to change your mind regarding your purchase after delivery. You can return the package to us in it’s original condition for a refund in this case. In the case that you want to change or cancel your order before it has shipped you can simply reply to the order confirmation email you received from us with any requests. 

How Can I Return a Product?

You can send the product back to us in it’s original condition. After confirming it’s condition we will issue a refund. If it appears tampered with or altered we reserve the right to refuse a refund.